Effective Date: [ 17th June, 2024 ]

 

**1. Introduction**

 

1.1. Ravenevar Insights Private Limited ("hookmaps", "we", "us", "our") provides website design and development services, design services, digital marketing services, and advertising services (collectively, the "Services"). This Refund Policy governs the terms under which refunds are issued (or not issued) for our Services.

 

**2. Scope of Policy**

 

2.1. This Refund Policy applies to all Services provided by hookmaps. By engaging our Services, you agree to abide by this No Refund Policy.

 

**3. Non-Refundable Services**

 

3.1. Due to the nature of our Services, refunds are generally not provided except in the following circumstances:

 

   a. **Non-Delivery of Services:** If we fail to deliver the agreed-upon Services within the specified timeframe without a valid reason, you may request a refund.

   

   b. **Material Defect:** If there is a material defect in the delivered Service that significantly affects its functionality and usability, and we are unable to rectify the issue within a reasonable timeframe, you may request a refund.

 

3.2. **Exclusions:** Refunds will not be provided for the following reasons:

 

   a. Change of mind or dissatisfaction with the design aesthetics or subjective preferences.

   b. Delay caused by your failure to provide necessary materials, information, or approvals within the agreed timeframe.

   c. Issues arising from third-party services or products not directly provided by hookmaps.

   d. Any other reasons not directly attributable to a failure on our part to provide the Services as agreed.

 

**4. Requesting a Refund**

 

4.1. To request a refund, you must submit a written request explaining the reason for your refund claim to [ info@hookmaps.com ]. We will review your request and respond accordingly within a reasonable timeframe.

 

4.2. **Refund Process:** If your refund request meets the criteria specified in Section 3.1, we will initiate the refund process within 7 days of approval. Refunds will be processed using the original method of payment unless otherwise agreed.

 

**5. Modifications**

 

5.1. We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised No Refund Policy on our website. Your continued use of our Services after the posting of the revised policy constitutes your acceptance of the changes.

 

**6. Contact Us**

 

6.1. If you have any questions about this No Refund Policy or our refund process, please contact us at  [ info@hookmaps.com ].

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